UPDATE as of 12:04 pm 3/18/20

HRRMC introduces new measures

Heart of the Rockies Regional Medical Center introduced additional precautionary measures as of Wednesday as part of its ongoing effort to protect the safety of patients, visitors and staff during the COVID-19 pandemic, a press release stated.


The HRRMC retail pharmacy will now offer curbside delivery of prescriptions at the Outpatient Pavilion as well as home delivery.

This will replace picking up prescriptions inside the pharmacy.

For those who choose to pick up their prescription at the Outpatient Pavilion, a staff member will meet you at the entrance by the pharmacy, ask your needs, and facilitate the prescription delivery.

There will be no interruption in pharmacy services. The only change is the method that patients obtain their prescriptions.

Those with questions about their prescription may reach the pharmacy at 719-530-2430, option 0.

COVID-19 screenings

Anyone experiencing fever, cough or shortness of breath who wants to be medically screened is asked to park by the HRRMC Emergency Department, remain in their car, and call 719-530-2039.  

Patients will be screened over the phone and then Emergency Department staff will determine if a patient needs to be tested in the triage tent that has been set up outside the Emergency Department.


Staff are being posted at the entrances to all HRRMC buildings beginning this week. They will ask anyone who wishes to enter any HRRMC facility – including the clinics – several medical questions based on the most recent guidelines from the Centers for Disease Control and Prevention.

This screening ensures that visitors without respiratory symptoms are able to enter the buildings and those experiencing respiratory symptoms are helped accordingly.


The rehabilitation staff is now rescheduling all non-emergent appointments and assessing all other patient appointments on a case-by-case basis.

Wellness U

The Wellness U gym in the Outpatient Pavilion is closed until further notice. The wellness staff is currently exploring other options such as classes via YouTube.

As the COVID-19 situation continues to evolve, more changes may occur.

For the latest updates visit or call 719-530-2217.

3/18/20 3:00 am

Heart of the Rockies Regional Medical Center will postpone all elective surgeries until further notice. Urgent and emergent surgeries and emergent pain procedures will continue to be performed.

The decision was based on the recommendation of the Centers for Disease Control and Prevention (CDC).

In order to help protect the safety of patients, visitors and staff, HRRMC announced it is broadening its response to the COVID-19 pandemic.

The following changes are in effect as of Tuesday:

• Only two public entrances will remain open on the main campus. Patients and visitors may enter either through the main hospital entrance or through the doors to the Outpatient Pavilion by the retail pharmacy.

• The hospital gift shop is closed and the hospital cafe is no longer open to visitors. The dietary department will continue to provide meals to inpatients and staff.

• The therapy dog program is temporarily suspended due to the COVID-19 precautions.

These changes are in addition to visitor restrictions that went into effect March 13.

No visitors are allowed in the inpatient units of the hospital, with the exception of: Family Birthing Center, infusion, dialysis and oncology. One symptom-free visitor is allowed per patient in those areas. Visitors must pass a clinical screening.

No visitors, with the exception of one symptom-free guardian per minor under the age of 18 in the emergency department.

In the emergency, ICU, and medical/surgical departments exceptions may be made on a case-by-case basis for one symptom-free visitor if it is determined to be best for the patient.

The visitor must pass a clinical screening before entering the unit.

Allison Gergley HRRMC marketing and public relations director said each of Salida Hospital District’s clinics including Buena Vista Health Center and HRRMC Salida Family Medicine/Salida Health Center on U.S. 50 are using protocols to help keep patients and staff safe. All facilities are triaging sick and well patients and keeping them separated with completely separate entrances and exam areas.

“We have been doing this through a vehicle triaging system, asking people to return to their vehicles, call a specific number (which is different depending on their location), and we have someone come out to their car to perform a medical screening,” she said.

To support the process even further, medical screenings are being implemented at each entrance to the hospital and Outpatient Pavilion and at every clinic.

Screeners will assess whether or not patients are allowed to come into the facilities.

In addition, all nurses in our facilities are wearing masks and all medical staff interacting with patients have been trained on proper use of personal protective equipment.

HRRMC is asking staff to follow Centers for Disease Control and Prevention guidelines on social distancing, to let their managers know immediately if they are experiencing any respiratory symptoms or feeling unwell, and to stay home if so.

Staff members visiting the hospital café are asked to sanitize their hands prior to entering the area.

The hospital is in the midst of facilitating virtual internal meetings via Zoom as opposed to meetings in person, said Gergley.

Other medical facilities and practices are also exercising caution during this time.

First Street Family Health asked that patients who are showing signs or symptoms of respiratory illness, fever, cough, shortness of breath or are concerned about possible COVID-19 exposure to call 719-539-6637 ext. 20 to speak to medical staff first.

Those with other medical concerns are asked to call 719-539-6637 ext. 24.

Staff will call back to discuss the situation and determine how to safely meet.

Since this situation is still evolving, additional changes may occur. Visit for the latest updates or call 719-530-2217.

People can contact other facilities directly at:

• Outpatient Pavilion: 719-530-2000

• BVHC: 719-395-9048

• Salida Health Center: 719-530-2022

• Saguache Health Center: 719-655-2531

From our sister paper The Mountain Mail at

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